Last updated October 29, 2026
Memberships
Cancel anytime
You can cancel your UM Hoops or UM Hoops+ membership whenever you like from your account page (Membership Account → Cancel). No email or phone call needed.
You keep what you paid for
When you cancel, your membership stays active until the end of the month or year you’ve already paid for. It simply won’t renew, and you won’t be charged again. After that date your account stays open, so you can come back anytime.
Refunds
- Membership payments, including renewals, are not refunded, and we don’t give partial refunds for the unused part of a month or year.
- To avoid a renewal charge, cancel before your renewal date. Your renewal date is shown on your account page.
- If you were charged twice, charged after you cancelled, or charged by mistake, email us within 30 days and we’ll fix it and refund the incorrect charge.
- Anything else, just ask: we look at unusual situations case by case.
Changing plans
You can switch between UM Hoops and UM Hoops+, or between monthly and yearly, from the plans page. The checkout shows exactly what you’ll be charged and when the new plan starts before you confirm.
Shop orders
Shop orders are not refundable under normal circumstances. Everything in the UM Hoops shop is printed to order for you, so we can’t take returns, exchanges or refunds for size, style, color or a change of mind. Please check the size guide before ordering.
The only exceptions are an order damaged or lost in shipping:
- Damaged in shipping? Email us within 30 days of delivery with your order number and a photo of the damage, and we’ll send a free replacement or refund the item.
- Lost in shipping? If tracking shows no movement or your order hasn’t arrived within 30 days of shipping, email us and we’ll track it down, send a replacement or refund the item.
Before your order ships
- Changing or cancelling an order: email us right away. Once an order has gone into production it can’t be changed or cancelled.
- Wrong address: orders returned to us because of a wrong or incomplete address can be reshipped once the extra shipping is paid.
Contact
Email dylan@umhoops.com with your account email or order number and we’ll get back to you.